Installation and Configuration
The following is a manual for the trizwo Support App configuration,
which takes place within the app. As the app includes an admin and user part,
the manual contains a simple configuration description for admins as well as users.
Requirements
innovaphone PBX with the app platform of at least version V13r2sr1
Installation
App installation on the innovaphone myApps Store
The app is available on the innovaphone myApps Store.
The installation starts after clicking on the Install button.
If an app update has been released, it can be installed by also clicking the Install button.
As soon as the installation has successfully been completed, app instances can be set up.
Configuration of instances
Setting up instances
After the app has been installed, one or more instances can be set up.
The instance must be configured according to the system enviroment.
After setting up an instance, the app must be started by clicking on the start button.
The instance will be listed as an app in the PBX Manager.
Setting up PBX objects
On the PBX Manager app PBX objects must be set up for users and admins for app access.
The entries‘ names serve as annotation for the entries of myApps clients.
In this case Support or Support Admin could be used as possible names,
and as SIP support or supportadmin an.
To authorise the app to use the Devices app, the name of the Devices app is entered in the Service entry.
In most cases, the name is devices, so the pre-entered name can usually be used.
In both instances it is defined in which user templates the apps should be customized.
Users who have to undertake configurations on the app, will need the Support Admin version
of the template. All other users of the app need version Support.
The apps are now assigned to each user who can add them to their homescreen from the app menu.
Licences
The User app does not require a license.
To be able to use the Admin app in the myApps client, licenses must be assigned to the user objects in the Pbx.
The users of the Admin app require the license App(trizwo-supportadmin).
These licenses can be assigned either via a template or individually for each user.